Once a box has been opened or its seal broken, the sale is final. Opened boxes are not eligible for return, exchange, or refund, including on the basis of dissatisfaction with contents. This reflects the nature of a sealed randomised product, the contents of which cannot be verified or restored once opened.
Unopened, undamaged boxes may be returned within fourteen days of delivery for a full refund of the purchase price, including tax. The seal must be intact and the box received in resalable condition. Return shipping is at the buyer’s expense.
These rights are in addition to, and do not limit, your rights under clause 7 or under applicable consumer protection legislation.
Full detail is in the Refund & Returns Policy.