Shipping Policy

Canada only, excluding the province of Quebec. Orders to Quebec addresses cannot be accepted. International and United States shipping are not offered at this time.

Standard tracked shipping is included in the purchase price at no additional cost. An express upgrade is available at checkout at the price shown there.

Orders are packed and dispatched in batches through the week. Most orders dispatch within two business days of purchase.

Standard: five to seven business days from dispatch. Express: two to three business days from dispatch.

Delivery is by a national or regional carrier selected at the time of dispatch. Timelines are carrier estimates and are not guaranteed. Remote and rural destinations may take longer.

A tracking number is emailed when the shipping label is scanned. Order status can be checked at any time through the Order Lookup page using your email address and order number.

Risk of loss passes on delivery to the address provided. Please ensure your shipping address is correct at checkout; we cannot redirect a package once a label has been purchased.

Orders of four or more boxes ship with signature required on delivery.

If tracking shows no movement for ten business days, or shows delivery to an address you did not receive at, contact hello@thevaultdrop.ca within seven days. We will open a trace with the carrier. Where a trace confirms loss, we will replace the box from remaining inventory or issue a full refund.

If we have not delivered your order within thirty days of the delivery date specified at checkout, you may cancel and receive a full refund, unless you have agreed to the delay.